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RETURN AND WARRANTY POLICY

LIMITED PRODUCT WARRANTY

SoyMomo warrants to the original purchaser that its SoyMomo brand device and its SoyMomo brand accessories (collectively, the "Product") will be free from defects in material and workmanship under normal use for a period of three (3) months from the date of purchase, except if you reside in the European Economic Area (EEA) and purchased your SoyMomo product in the EEA, in which case, the warranty period is two (2) years from the date of purchase (hereinafter, the "Warranty Period").

MEASUREMENTS

If a defect appears and SoyMomo receives a return authorization request within the relevant Warranty Period, SoyMomo will offer you, as provided by law, three options, product repair (1), exchange for a new product (2), money back ( 3). In the event of a defect, to the extent permitted by law, these are the only and exclusive measures that you may take. Shipping and handling charges may apply except when the applicable legislation prohibits it. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by SoyMomo itself or through an authorized dealer or agent, and is valid to the extent permitted by applicable law in those jurisdictions. Any replacement product will be warranted for the remainder of the original warranty or for a period of thirty (30) days (whichever is longer), or for any additional period of time required by applicable law.

HOW TO BENEFIT FROM THE WARRANTY SERVICE

To take advantage of the warranty service, you must request a return authorization from our customer service team. To request a return authorization, contact the customer service department at contacto@soymomo.com. The return authorization number must be included with the product you are returning. You must deliver the Product, in its original packaging or in packaging that provides the same level of protection, to the address specified by SoyMomo. As required by applicable law, SoyMomo may ask you to provide details of the proof of purchase and / or to meet other requirements before taking advantage of the warranty service. It is your responsibility to make a backup copy of any data, software or other materials that you may have stored or saved on the Product. Such data, software or other materials are likely to be lost or reformatted during the service, and SoyMomo will not be responsible for any such losses.

EXCLUSIONS AND LIMITATIONS

SoyMomo does not guarantee that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not cover software embedded in the Product and related services provided by SoyMomo.

This Limited Product Warranty only applies to the original purchaser of the Product that was purchased from an authorized sales channel or distributor and manufactured by or for SoyMomo, which can be identified by a trademark, trade name or logo of “SoyMomo ”Fixed on the product. Notwithstanding the foregoing, the Product Limited Warranty does not apply to any (a) SoyMomo service or product other than the Products, (b) non-SoyMomo products, even if included or sold with a Product. , including, but not limited to, any counterfeit product, (c) product that is, or is reasonably believed to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged either sold with the Product or integrated into the Product. This Limited Product Warranty does not apply to products with the "Made for SoyMomo" or "Works with SoyMomo" logos. For problems or maintenance issues related to those products, contact the manufacturer.

This warranty does not apply to a product or parts of a product that has been repaired, altered, restored or modified by any person not authorized by SoyMomo, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this limited product warranty does not apply to damage or defects resulting from (a) use with non-SoyMomo products; (b) accident, abuse, misuse, faulty handling, flood, fire, earthquake, or other external causes; (c) normal wear or aging of the Product such as discoloration or elongation; or (d) use of the Product (i) regardless of the uses for which it is intended or that SoyMomo allows, (ii) without being in accordance with the instructions provided by SoyMomo, or (iii) with an inappropriate voltage or electrical supply .

No SoyMomo reseller, distributor, agent, or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term of this document is considered to be illegal or unenforceable, the legality or applicability of the other terms will not be affected or harmed.

IMPLIED WARRANTIES

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION OF THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

APPLICABLE LEGISLATION

This Limited Warranty will be governed by the laws of CHILE or EUROPE, depending on your place of purchase, without any conflict of laws principle that could allow the application of the legislation of another jurisdiction.

NATIONAL LEGAL RIGHTS

CONSUMERS OF SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER THE APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, WHICH INCLUDES WITHOUT LIMITATION THE NATIONAL LAWS THAT IMPLEMENT DIRECTIVE 1999/44 / EC. THESE RIGHTS WILL NOT BE AFFECTED BY THE WARRANTIES OF THIS LIMITED WARRANTY.

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